Benchmark Sleep Services is a business owned and operated by sleep experts with the experience to deal with all issues. Benchmark Sleep Services is dedicated to providing outstanding service which achieves good patient outcomes without compromising the highest medical and ethical standards.
The General Manager of Benchmark Sleep Services - and the face of Benchmark Sleep Services - is Christian Rabatsch. He completed a Bachelor of Science degree in 1990 and has specialised in sleep disorders ever since. He has over 5 year's clinical experience managing a number of sleep units in Sydney. For the past 10 years he has worked as a senior executive with the Philips Respironics and Fisher and Paykel Healthcare organisations. His passion for sleep disorders is unquestionable and his knowledge of sleep disorders and therapies is unmatched anywhere.
In 2011 Benchmark Sleep Services was born. Christian felt there was a distinct lack of understanding of what was needed to provide a comprehensive service and most suppliers had poor communication with the Physicians and Sleep Units. Benchmark Sleep Services has worked hard over the last few years to open this communication up and that is why we have a good ethical reputation and pride themselves on working closely with your Physician or Sleep unit to optimise your CPAP treatment.
In 2014 Fisher and Paykel Healthcare awarded Benchmark the coveted award of CPAP supplier of the year. Benchmark Sleep services was chosen from a group of over 100 suppliers and the key factor in this award was the service their staff provide and the feedback from the public.
In 2014 Benchmark Sleep Services was also given Sleep Health Foundation Accreditation. To gain accreditation Benchmark Sleep Services needed to fulfil an extensive criteria list and was able to achieve this due to the service they provide. Some of the criteria is listed below
- Extensively trained and educated staff. All of our staff have clinical backgrounds and many either have nursing or sleep unit experience
- Extensive record keeping to ensure that your treatment has been monitored properly for your physician. We maintain contact and download records for all of our customers for the life of their CPAP machine
- Appropriate area for education and mask fitting - Most of our locations have a dedicated room where privacy is assured and we can fit the mask and educate your in peace. Nearly all of our locations have a bed where fitting of the mask can be performed.
We believe that education and follow up is paramount to achieving good patient outcomes with use of your CPAP machine. This is why we allow one hour for the first initiation to treatment where we explain all the equipment and then make sure your mask fits well. After 2 days you will receive a phone call to discuss issues and after the first week you have a follow up visit where we download all the data from your CPAP Machine. This will allow us to piece together your progress by looking at graphs on mask leakage, AHI ( Apnea Hypopnea Index), and hours of usage for the week to give us an indication of your progress. You would be amazed how motivating the first session can be for a patient who is unsure if it is working for them. This reassurance is critical. The first month is critical and we will book follow up appointments depending upon your progress and this is all free of charge for people who are renting a machine or have purchased a machine. Once a patient purchases a machine through benchmark Sleep Services there is no additional fees for downloading your machine, education with your machine and importantly assistance with your mask.
We understand what a devastating impact untreated sleep apnea can have on a persons life. This is why it is important for you to deal with someone you can trust
With our collective wealth of experience and understanding you can trust Benchmark Sleep Services, your CPAP specialists.
Crows Nest Location
Christian Rabatsch - Owner - Christian has been involved in sleep disorders since 1990 and started Benchmark Sleep Services in 2011. He spent 6 years as manager of Bankstown Sleep Unit and also established Sutherland Sleep unit, Minchinbury Sleep Unit, and Greenacre Sleep Unit. He has been testing and analysing sleep data since and still analyses sleep data today, analysing over 5000 sleep studies. He also worked at Fisher and Paykel Healthcare as state manager for 5 years and then worked for short period at Somnomed who make Mandibular Advancement devices. Following this period he worked at Philips Respironics for over 5 years as their National Key Account Manager. Christian has attended manufacturer training at all of the major brands of Fisher and Paykel Healthcare, Resmed and Philips Respironics
Victoria Jones - CPAP Consultant - Victoria has been with benchmark Sleep services for over 2 years and prior to this was working with Bankstown sleep unit as a data analyst for analysis of sleep data. She has been around the industry for over 10 years and has a good knowledge of sleep and CPAP. Victoria has attended manufacturer training at all of the major brands of Fisher and Paykel Healthcare, Resmed and Philips Respironics
Shaelene Kiss - Shaelene has been working for Benchmark Sleep Services since we started our shop at Crows Nest. Her previous work history involves working at Nepean Hospital as a NICU nurse where she dealt with lots of young babies and worked with CPAP on these children. She is the go to person for the young children we see in our shop and has great understanding of CPAP and the problems patients face with using CPAP. Shaelene has attended manufacturer training at all of the major brands of Fisher and Paykel Healthcare, Resmed and Philips Respironics
Bella Vista Location
Kristie Prestidge - CPAP Consultant- Kristie has been working with Benchmark sleep services since the inception of our Bella Vista Store. Prior to this she worked as a nurse at Westmead Children's Hospital for 19 years and worked in the Sleep Disorders Clinic at Westmead Children's Hospital for 10 years. She has extensive experience dealing with CPAP and sleep disorders and has great experience dealing with both adults and children. Kristie has attended manufacturer training at all of the major brands of Fisher and Paykel Healthcare, Resmed and Philips Respironics.
Kylie Dennis - CPAP Consultant - Kylie has been working with at Gosford since the inception of this store and has great experience in sleep disorder. She previously worked as a sleep technician at Gosford Sleep Disorders unit and still maintains a casual role with them. Kylie has a good passion for sleep disorders and has a great understanding of CPAP and Obstructive Sleep Apnea. Kylie has attended manufacturer training at all of the major brands of Fisher and Paykel Healthcare, Resmed and Philips Respironics
Miranda Location - Bob Harrisons SP Chemist
Jocelyn Bussing - CPAP Consultant - Jocelyn is very professional in her manner and the customer service she provides. She is a Pharmacist by trade but is employed to work purely as a CPAP consultant on the days she is in the pharmacy. Her passion comes from the fact her daughter uses CPAP and she has a lot of understanding of what is involved in using CPAP on a daily basis. Jocelyn has attended manufacturer training at all of the major brands of Fisher and Paykel Healthcare, Resmed and Philips Respironics.
Jesse Williams - CPAP Consultant - Jesse has been working at Bob Harrisons for the last 2 years and now runs the clinic on a Thursday evening only. He has a Masters in Psychology and is continuing his studies. He is a CPAP user and also works at Both St George Private Sleep unit as well as Sutherland Sleep Unit. He has a passion for CPAP as he is a CPAP user and has found a great benefit from using CPAP. Jesse has a great understanding of the complexities and difficulties of using CPAP and is very understanding. Jesse has attended manufacturer training at all of the major brands of Fisher and Paykel Healthcare, Resmed and Philips Respironics.
Casula Location - Priceline Pharmacy
Vivien Crookham - CPAP Consultant - Vivien is the most experienced CPAP consultant in our team and previously worked with CPAP connect. Vivien has worked in the CPAP industry for over 10 years. Vivien has a great understanding of the workings of all CPAP machines and masks and uses her experience to great advantage. Vivien uses her knowledge well to assist with troubleshooting on issues with CPAP and has good patience with CPAP users. Vivien has attended manufacturer training at all of the major brands of Fisher and Paykel Healthcare, Resmed and Philips Respironics.